Returns policy.

Effective Date: 01/06/2024

At LE RENé, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging with all tags and labels attached.

  • The return must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made items

  • Items marked as final sale

3. Return Process

a. Initiate a Return

To initiate a return, please contact our customer service team at lerenebonjour@gmail.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.

b. Packaging Your Return

Pack your item securely in the original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.

c. Shipping Your Return

You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

4. Refunds

a. Inspection and Processing

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund to the original payment method within 7-10 business days.

b. Partial Refunds

In some cases, only partial refunds are granted (if applicable):

  • Items with obvious signs of use

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

5. Exchanges

If you need to exchange an item for a different size, color, or product, please contact us at lerenebonjour@gmail.com with your order number and details of the exchange. We will provide instructions on how to proceed. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at lerenebonjour@gmail.com with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

8. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

Email: lerenebonjour@gmail.com
Address: 6 rue montplaisir, 12100 Millau, France

Thank you for shopping at LE RENé. We appreciate your business and are dedicated to ensuring your satisfaction with our products.

This Return Policy is effective as of 01/06/2024.